Welcome to STW INDIA, a brand operated under Sonali Tech World Pvt. Ltd. By accessing and using our website www.sonalitechworld.com, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.
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General Terms
1.1 These terms and conditions govern your use of our website, products, and services.
1.2 By using this website, you accept these terms in full. If you do not agree with any part of these terms, please do not use our website.
1.3 We reserve the right to modify, update, or replace these terms at any time without prior notice. Continued use of the website after changes implies acceptance of the revised terms.
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Product & Service Information
2.1 All products and services listed on our website are subject to availability and may be discontinued at any time without prior notice.
2.2 We make every effort to provide accurate product descriptions, specifications, and pricing, but we do not guarantee the accuracy or completeness of the information provided.
2.3 Any product images displayed on the website are for reference purposes only, and the actual product may vary slightly.
2.4 STW INDIA reserves the right to limit the sale of our products and services to any individual, geographic region, or jurisdiction.
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Orders & Payments
2.1 All products and services listed on our website are subject to availability and may be discontinued at any time without prior notice.
2.2 We make every effort to provide accurate product descriptions, specifications, and pricing, but we do not guarantee the accuracy or completeness of the information provided.
2.3 Any product images displayed on the website are for reference purposes only, and the actual product may vary slightly.
2.4 STW INDIA reserves the right to limit the sale of our products and services to any individual, geographic region, or jurisdiction.
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Shipping & Delivery
4.1 We aim to process and ship orders within the estimated timeframe mentioned on our website. However, delivery times may vary based on location, availability, and external factors.
4.2 We are not responsible for delays caused by shipping carriers, natural disasters, or unforeseen circumstances.
4.3 Customers must provide accurate shipping details. STW INDIA will not be responsible for lost shipments due to incorrect address details provided by the customer.
4.4 Any damages or missing items during transit should be reported to us within 48 hours of delivery.
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Returns & Refunds
5.1 Customers may request a return or replacement within the specified return period, subject to our return policy.
5.2 The product must be in its original condition, unused, and returned with all accessories and packaging.
5.3 Refunds will be processed after inspection of the returned product and may take up to 7–10 business days.
5.4 Certain products, such as software, customized solutions, or consumables, may not be eligible for returns.
5.5 If a product is found to be defective upon delivery, customers must notify us within 48 hours to be eligible for a replacement.
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Warranty & Support
6.1 Most of our products come with a manufacturer warranty. The warranty period and terms vary by product and brand.
6.2 Customers are responsible for contacting the respective manufacturer for warranty claims. STW INDIA will assist where applicable but is not responsible for direct warranty processing.
6.3 STW INDIA does not cover damages caused by improper usage, unauthorized repairs, or accidental damage.
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Intellectual Property
6.1 Most of our products come with a manufacturer warranty. The warranty period and terms vary by product and brand.
6.2 Customers are responsible for contacting the respective manufacturer for warranty claims. STW INDIA will assist where applicable but is not responsible for direct warranty processing.
6.3 STW INDIA does not cover damages caused by improper usage, unauthorized repairs, or accidental damage.
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Privacy Policy
8.1 We respect your privacy and handle your personal information as per our Privacy Policy.
8.2 Any personal data collected on our website (such as names, email addresses, phone numbers, and shipping addresses) is used for order processing, customer support, and marketing (if consented).
8.3 We do not sell, trade, or share your personal information with third parties, except as required by law or for essential service fulfillment (such as logistics providers).
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User Conduct
9.1 Users must not engage in any activity that disrupts the functionality or security of the website.
9.2 Prohibited activities include hacking, phishing, distributing malware, or using the website for illegal purposes.
9.3 STW INDIA reserves the right to block or terminate user access if any fraudulent, abusive, or suspicious activity is detected.
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Liability & Disclaimer
10.1 We strive to keep the website up-to-date and free of errors, but we do not guarantee uninterrupted or error-free operation.
10.2 STW INDIA shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or services.
10.3 We are not responsible for third-party website links shared on our platform. Users accessing third-party content do so at their own risk.
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Governing Law & Dispute Resolution
11.1 These terms and conditions are governed by the laws of India.
11.2 Any disputes or claims shall be subject to the exclusive jurisdiction of the courts in Radhamohanpur,Bankati,Kanksa,Westbengal
-713148, #Kolkata,INDIA .
11.3 In the case of disputes, we encourage users to contact our support team for resolution before pursuing legal action.
